Privacy Policy

1. About Us

This Privacy Policy applies to Miso Hungry, a brand operated by Fusion Foodworks Private Limited (hereinafter referred to as "Miso Hungry", "we", "us", or "our"). Miso Hungry is a Pan Asian Quick-Service Restaurant (QSR) with the following outlets in India:

• 🍽Koramangala — 19th Main Road, 6th Block, Bengaluru, Karnataka 560095
• 🍽Brookefield — 385 AECS Layout, Munnekollal, Bengaluru, Karnataka 560037
• 🍽New BEL Road — 187 New BEL Road, RMV 2nd Stage, Bengaluru, Karnataka 560094
• 🍽Kora Food Street — Anna Nagar, Chennai, Tamil Nadu 600040

Our website is located at www.misohungry.co.in. For any privacy-related queries, please contact us at booking@misohungry.co.in.

This Policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website at misohungry.co.in
• Submit a table booking or enquiry form
• Dine in or place a takeaway order at any of our outlets
• Order through third-party platforms such as Zomato or Swiggy
• Contact us by phone, email, or WhatsApp
• Follow or interact with us on social media

2. What Personal Data We Collect

We collect only the minimum data necessary to provide our services.

2.1 Data You Provide Directly

Data Type	How Collected	Purpose
Full Name	Booking / enquiry form	To address you in confirmations & replies
Email Address	Booking form, newsletter signup	Booking confirmation, offers (with consent)
Mobile Number	Booking form, in-store	Booking confirmation, group order coordination
Service Preference	Booking form (Dine-In / Carry-Out / Event)	To process your booking correctly
Message / Special Request	Booking form free-text field	To fulfil specific requests (dietary, occasion)
Newsletter Email	Footer newsletter form	Sending promotional emails (opt-in only)

2.2 Data Collected Automatically (Website)

• IP address — logged by our web server for security monitoring
• Browser type, device, operating system — collected via Google Analytics 4
• Pages visited, session duration, referring URL — via Google Analytics 4 and Google Tag Manager
• Cookies — see Section 7 (Cookies) below

2.3 Data from Third-Party Platforms

When you place an order via Zomato or Swiggy, those platforms collect and process your data under their own Privacy Policies. We may receive your order details (items ordered, delivery address, contact number) for fulfilment purposes only. We do not control how Zomato or Swiggy use your data — please review their respective policies at zomato.com/privacy and swiggy.com/privacy-policy.

3. Legal Basis for Processing

We process your personal data on the following grounds in accordance with applicable Indian data protection laws, including the Information Technology (Amendment) Act, 2008, the IT (Reasonable Security Practices) Rules, 2011, and, where applicable, the Digital Personal Data Protection Act, 2023 (DPDPA):

• Contractual necessity — to process your booking or order request
• Legitimate interests — to maintain security, improve our services, and prevent fraud
• Consent — for marketing communications such as our newsletter (you may withdraw consent at any time)
• Legal obligation — to comply with applicable Indian laws (e.g. FSSAI regulations, tax records)

4. How We Use Your Data

We use your personal data strictly for the following purposes:

1. Booking & Order Fulfilment — to confirm table reservations, process carry-out orders, and manage group bookings at our Bengaluru and Chennai outlets
2. Customer Communication — to respond to enquiries and send booking confirmations via email or phone
3. Marketing — to send newsletters and promotional offers to customers who have opted in; you may unsubscribe at any time
4. Website Improvement — to analyse website traffic, page performance, and user behaviour via Google Analytics 4 to improve our website experience
5. Security — to detect and prevent fraudulent activity, spam, and abuse of our booking systems
6. Legal Compliance — to maintain records as required by Indian law (e.g. FSSAI, GST, accounting obligations)
7. Quality Improvement — aggregate, anonymised feedback to improve menu, service, and outlet experience at all 4 branches

We will never sell, rent, or trade your personal information to any third party for their own marketing purposes.

5. Data Sharing & Third Parties

We share your data only where necessary and with appropriate safeguards in place.

Recipient	Data Shared	Purpose
Google LLC (GA4, GTM, reCAPTCHA)	Browser data, IP (anonymised), form interactions	Website analytics, form spam prevention
Zomato / Swiggy	Order details (via their platforms)	Online delivery fulfilment
Email / SMS Service Provider	Email address, phone number	Sending booking confirmations & newsletters
LiteSpeed / Hosting Provider	Server logs (IP, timestamp, URL)	Website hosting & security
Government / Regulatory Bodies	As legally required	Tax compliance (GST), FSSAI, legal orders

We do not transfer your personal data outside India except as described above (Google's servers may be located internationally; Google is certified under applicable data transfer frameworks).

6. How Long We Keep Your Data

• Booking / enquiry records — retained for 12 months from the date of booking, then deleted
• Newsletter subscribers — retained until you unsubscribe; immediately deleted upon request
• Website analytics data — Google Analytics retains aggregated data per our retention settings (14 months maximum)
• Financial / invoice records — retained for 7 years as required by the Indian Companies Act and GST regulations
• Server access logs — automatically deleted after 90 days

7. Cookies

Our website uses cookies to improve your experience. We use the following types:

Cookie Type	Name / Source	Purpose	Duration
Essential	Session cookies	Form submissions, site navigation	Session
Analytics	_ga, _gid (Google Analytics)	Track anonymous website usage	2 years / 24 hrs
Marketing (GTM)	Google Tag Manager	Manage analytics tags	Per tag settings
Security	Google reCAPTCHA (_GRECAPTCHA)	Spam & bot prevention on forms	6 months

You can control cookies through your browser settings. Note that disabling cookies may affect some site functionality (e.g. the booking form). We do not currently use advertising or tracking cookies beyond what is listed above.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the following rights regarding your personal data:

• Right of Access — you may request a copy of the personal data we hold about you
• Right to Correction — you may request that we correct inaccurate or incomplete data
• Right to Erasure — you may request deletion of your data where we have no legal obligation to retain it
• Right to Withdraw Consent — for marketing communications, you may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or contacting us directly
• Right to Grievance Redressal — you may raise a complaint with our Grievance Officer (see Section 11)

To exercise any of these rights, please email us at booking@misohungry.co.in with the subject line "Data Privacy Request". We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include:

• HTTPS encryption on all website traffic (SSL/TLS)
• Security HTTP headers: X-Frame-Options, X-Content-Type-Options, X-XSS-Protection, Referrer-Policy
• Restricted server access with IP-level logging and bot-blocking rules
• Google reCAPTCHA v2 on all public-facing forms to prevent spam
• Password-protected cPanel hosting with regular security reviews
• Staff access to customer data limited to those who need it to process your booking

While we take all reasonable steps to protect your data, no method of internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately at booking@misohungry.co.in.

10. Children's Privacy

Our website is intended for use by individuals aged 18 and above. We do not knowingly collect personal data from children under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at booking@misohungry.co.in and we will delete it promptly.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer for privacy-related complaints:

12. Third-Party Links

Our website contains links to third-party platforms including Zomato, Swiggy, Google Maps, Instagram, Facebook, LinkedIn, and Twitter/X. Once you leave our website, we have no control over those platforms' data practices. We encourage you to review each platform's privacy policy before sharing your personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

This Privacy Policy is governed by the laws of India. Any disputes arising out of or related to this Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.